SMS Text Messaging Terms & Conditions
Effective Date: November 1, 2026
Program Name: TRUE Counseling & Psychological Services, LLC Patient Messaging
Operated by: TRUE Counseling & Psychological Services, LLC and all affiliated Independent Contractors
Address: 3610 N. 163rd Plz, Omaha, NE 68116
Program Description:
As a patient of TRUE Counseling & Psychological Services, LLC and/or one of its Independent Contractors, you will be given the opportunity to opt-in to send/receive text messages related to your care and our services. Messages may include:
Appointment reminders, confirmations, and scheduling changes.
Notifications that a form, billing statement, or patient portal message is available.
Administrative notices (office closures, telehealth link or login information, insurance or payment reminders).
We do not send marketing or promotional messages through this program; nor do we send messages containing detailed clinical information.
How to Opt-in:
Upon agreement to establish care, you will be emailed a portal link to complete general intake information (demographics, insurance information, consent forms, etc.). You may opt in to receive SMS text messages on the intake form(s). You can also sign the written consent form at the office. Consent to receive text messages is not a condition of receiving treatment or any other services from our providers. SMS consent is not shared with third parties.
How to Opt-Out:
Patients can cancel (or opt-out of) SMS messages at any time. You can reply “STOP” to automated messages. After you send “STOP” we will confirm your request with one final message and you will receive no further texts. You may also opt out by calling your provider. If you wish to resume messages, text “UNSTOP” or “START” or contact our office. Opting out of text messages will not affect your care; we will contact you by phone or another method you have given us.
Message Frequency:
Message frequency varies by provider and patient. Because these messages cannot be guaranteed secure, they should be used sparingly. They should never include personal or private (PHI) health information. If used, these messages should only involve scheduling or administrative issues.
Message and Data Rates:
Message and data rates may apply. Charges are determined by your mobile carrier and plan. Neither TRUE Counseling & Psychological Services nor the Independent Contractors charge for text messages.
Supported Carriers:
This program is available on major U.S. carriers, including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
Privacy and Confidentiality:
Your privacy matters to us. Please read our HIPAA Notice of Privacy Practices and SMS Messaging Privacy Policy
No sharing of mobile information: No mobile information, including phone numbers and opt-in consent, will be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Service providers: We may share information with vendors who help us deliver messages (such as our messaging platform), solely to provide this service, and they are bound to protect it.
Limited content: Text messages are not a secure form of communication. We will limit messages to the minimum necessary (for example, appointment date and time) and will not include diagnoses, treatment details, or other sensitive health information.
Your device: Anyone with access to your phone may see messages you receive. Please tell us if you would prefer not to receive texts at a particular number.
Children and Minors
Our text messaging program is intended for patients and their parents or legal guardians. For patients under 18, we send messages only to the parent or guardian’s number.
Not for Emergencies:
Text messaging is not monitored for urgent or emergency needs. Patients should NOT communicate through text messages if they are facing an emergency, as these will not receive an immediate response. If you are in crisis or experiencing a medical emergency, call 911 or go to the nearest emergency room. You can also call or text 988, the Suicide & Crisis Lifeline, at any time.
Your Responsibilities:
Patients agree to provide an accurate mobile number that they own or are authorized to use, and to notify us promptly if your number changes or you no longer use it. Replies to our messages may not be monitored in real time; please call our office for time-sensitive matters.
Changes to These Terms:
We may update these Terms from time to time. Updates will be posted on this page with a new effective date. Continued participation after changes means you accept the updated Terms.
Contact Information:
Should patients have any questions or concerns with these Terms & Conditions, they are encouraged to contact TRUE Counseling & Psychological Services, LLC or any of its Independent Contractors at:
3610 North 163rd Plz
402-739-9491
Truecounseling.com